FAQs

 

What types of products does Infinitymedia offer?

Infinitymedia specializes in a diverse range of innovative tech products, primarily focusing on high-quality dash cams and smartwatches. These products are designed to enhance safety and connectivity for everyday users.

What features can I expect from your dash cams?

Our dash cams are equipped with 1080P recording capabilities, ensuring clear evidence during road incidents. This feature is essential for providing reliable documentation in case of accidents or disputes.

How do your smartwatches enhance connectivity?

Infinitymedia's smartwatches come with Bluetooth capabilities that allow for seamless communication. This feature enables users to receive notifications, answer calls, and access apps directly from their wrist, promoting convenience in daily activities.

What is your return policy?

We have a 14-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How long does shipping take?

Shipping times vary based on the supplier's location and the customer's destination. Generally, shipping within the U.S. and Canada takes 3-7 business days, while shipments to Europe may take 5-10 business days, and international orders can take 7-15 business days.

Can I track my order?

Yes, tracking information will be provided once your order has shipped. Please note that some tracking updates may take 2-5 business days to reflect in the system.

What should I do if my order is delayed or lost?

If your order is delayed beyond the estimated timeframe or appears to be lost, please contact our support team for assistance. Shipping delays may occur due to customs, weather, or high demand.

Are there any customs duties or import taxes for international orders?

Yes, customers are responsible for any customs duties or import taxes that may apply to international shipments. It is advisable to check with your local customs office for specific regulations.